Customer Wars

"The customer is always right is the exception rather than the rule."

With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.

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10. Pay Now, Eat Later

0.0Aug 12, 2025

At LAX, a woman speaks disrespectfully to a man and his family, prompting him to confront her. A customer and a restaurant manager get into a heated argument over the restaurant's payment policy. A car dealership in Georgia enlists the police to help sort out an unusual situation with the purchase of a new car. A rideshare passenger in Brazil asks if he can pay for his trip later, igniting a back-and-forth that leads to a physical altercation.